• How can I contact Akram Travel?
• Do you offer group discounts?
• When are my reservations made?
• How far in advance do I need to make a reservation?
• What currency are your prices quoted in?
• Can prices on vacations change?
• Should I purchase travel insurance?

• How does the money transfer service work?
• How are transfers paid out?
• During which hours is the money transfer service available?
• How can you check the status of a payment?
• How do you collect the money transfer?
• What counts as a valid identity document?

General

On the top, of every page, you'll find a link titled "Contact". You have the ability to contact us via phone, fax, or send an email to us.

Akram Travel offers a comprehensive group tour program, including discounts for groups with more than 10 adults. If you're interested in receiving a group quote please contact us.

As soon as we receive your order, we confirm your reservations.

All of our products are subject to availability, so you'll want to make your reservation as soon as you've made your decision. However, if the product you want is still available, you can place your order as late as one hour before your scheduled arrival.

All of our prices are in Euros.

Yes, our prices are subject to change. But once you've placed your order, the prices are locked. The only way to guarantee a specific price is to place your order at the time the quote is initially received.

We highly recommend it! Travel insurance covers you in the event that unforeseen circumstances cause the need to cancel or interrupt your vacation.

Money Transfer

The sender simply has to fill in a form and present it, along with the amount to be transferred (plus fee), at our office.
The transfer takes place immediately and within a few minutes it reaches the recipient's local branch (depending on time zones and opening times).
The transfer can be collected from any sales location in the recipient's country. To collect it all you need is a valid identity card with photo and a completed recipient's form.

In Germany transfers are only paid out in cash in euros.
In other countries the payments are made in the local currency or in US dollars or euros (depending on the capacity of the sales location).
With larger transfers it may be possible for the amount to be paid out as a check in individual cases (this does not apply in Germany).

^ TOP

During our office opening times.

Using your transaction number (MTCN) and your name, you can track your order online at any time. 

Money transfers can be collected from any sales location in the recipient's country.
All you need is a valid identity card with photo, the completed recipient form with the name and address of the sender and the recipient as well as the amount of the transfer and the country it came from.

In Germany all official (including foreign) photo identification which shows the address of the owner is counted as valid identification, e.g. passport, identity card and also the residence permit in accordance with § 63 of the Asylum Procedure Act and identity cards or passport replacements for foreigners in accordance with § 39 of the Aliens Act. In Germany driver's licenses are not sufficient.
In some other countries you can also prove your identity with your birth certificate, a driver's license or another identity certificate appropriate to that country.

^ TOP